Manager, Customer Experience

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Go-To-Market Technology Team Okta's Technology, Data and Intelligence (TDI) organization is at the forefront of delivering scalable, high-impact technology solutions that drive business growth, operational excellence, and engineering velocity. Our Go-To-Market (GTM) Technology group sits within TDI and is responsible for building and maintaining the enterprise platforms that power Okta's internal operations. We are a collaborative, innovative team committed to enabling Okta's continued growth through cutting-edge technology solutions. The Manager, Customer Experience Opportunity This role will lead a high-performing team of software professionals responsible for delivering and maintaining GTM technology solutions across Okta's enterprise platforms. The ideal candidate brings deep domain expertise in Salesforce and related SaaS/PaaS platforms, a strong track record of leading Agile delivery teams, and the ability to build strong partnerships with internal business stakeholders to align technology solutions with business needs. What you'll be doing • Lead & Develop Talent: Hire, mentor, and retain exceptional talent; foster a culture of continuous learning, feedback, and high performance while managing a team of product analysts and engineers delivering high-quality GTM technology solutions. • Drive Project Delivery: Oversee end-to-end project execution, ensuring projects meet scope, budget, timeline, and quality objectives, while acting as a Delivery Manager on key medium to large initiatives from inception to completion. • Champion Agile Practices: Promote Agile best practices, ensure backlog health, and lead sprint planning in partnership with Product Managers and Delivery Leads. • Resource Management: Optimize team resources across projects, balancing innovation initiatives with ongoing operational needs (KTLO). • Partner with the Business: Build and nurture strong relationships with internal business partners to align technology solutions with business needs while identifying and mitigating project risks transparently with leadership. • Apply Domain Expertise: Leverage your Go-To-Market (Customer Support) domain knowledge to guide the team on delivery priorities and decisions. • Drive Operational Excellence: Continuously evaluate and enhance operational processes and tooling to drive efficiency and scalability across the organization. What you'll bring to the role • 3+ years of experience leading and managing teams of software engineers and analysts, with proven success leading Agile software delivery teams. • Deep domain experience in Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, and Salesforce Communities. • Strong background in IT application development across SaaS/PaaS platforms such as Salesforce, Workday, NetSuite, Anaplan, Xactly, and Boomi. • Demonstrated ability to coach and develop technical talent to achieve both career and organizational goals. • Strong understanding of key business value streams (Campaign to Opportunity, Opportunity to Order, Order to Cash, etc.). • Exception

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