Associate Solution Architect, Professional Services

About the opportunity Contentful Solution Architects are trusted advisors to technologists, developers, content creators, and product teams. As an Associate Solution Architect, you’ll partner with international customers and digital agencies post-sale—helping visionary brands turn ideas into scalable digital experiences. This is a customer-facing consulting role, not a software development position. We’re seeking consultants who guide commercial and mid-market customers through implementations and optimization, not engineers focused on hands-on development of production code. You’ll provide technical guidance, subject matter expertise, and strategic consultation to ensure projects succeed. This includes leading technical and editorial training, facilitating collaborative workshops, leading public office hours with Customers and Solution Partners, and guiding teams through basic architecture definition and design. Occasional travel (up to 25%) may be required for on-site engagements. Beyond direct customer impact, you’ll bring back insights that shape Contentful itself. Your first-hand knowledge of how organizations use our platform will provide real-world context to our Product Management and Engineering teams, influencing product direction and ensuring we build with customer needs in mind. What to expect? • Create and deliver technical enablement on product platform features to customers, as well as provide consultative advice & recommendations on specific implementation use cases. • Identify and propose solution designs for complex business problems based on customer discovery, leveraging support and guidance from senior team members as needed. • Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers. • Create prototypes or code examples to facilitate customer onboarding and to support projects. • Maintain a foundational understanding of Contentful-related technologies and stay up to date with industry trends. • Continuously seek, synthesize, and communicate customer product feedback to our Product Management, Engineering, and Marketing teams. • Support engagement managers on quoting and scoping of SOWs. • Partner with Sales, Customer Success Managers, and Solution Engineers to ensure a successful customer experience with Contentful. • Continuously improve your professional skills through activities such as training, reading, and seeking mentorship. Within Contentful, you’ll collaborate closely with Technical Project Managers on customer implementations and partner cross-functionally with CSMs, Account Executives, Support, and Solution Engineers to ensure customer success. You’ll be responsible for identifying and managing risks, and for adapting in real time to help customers overcome obstacles. Your customer-facing experience will enable you to refine best practices and deliver opinionated, experience-based guidance. Beyond direct engagements, you’ll have opportunities to contribute to Contentful’s thought leadership—whether through Voice of the Customer sessions with Product, writing blogs, leading workshops, or speaking at Contentful and industry events. What you need to be successful • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. • 1–3 years in a Solutions/Technical role (such as Solution Architect, Technical Consultant, Implementation Consultant, or Developer in a customer-facing context). • Consulting experience is preferred; candidates should be comfortable participating in technical discussions with both technical and non-technical stakeholders. • Strong presentation, interpersonal, and facilitation skills—able to engage technical and non-technical audiences and contribute to discovery se

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