IT Specialist - Palo Alto

About Mistral    At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.   We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise as well as personal needs. Our offerings include Le Chat, La Plateforme, Mistral Code and Mistral Compute - a suite that brings frontier intelligence to end-users.   We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited.   Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers. About Mistral At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life. We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments. Our offerings include le Chat, the AI assistant for life and work. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited. Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers. Role summary We are seeking a talented IT Engineer to take a central role in shaping the reliability, performance and evolution of our technology ecosystem. In this position, you will combine hands-on support expertise with a strategic engineering mindset, ensuring that every user enjoys a seamless and secure digital experience while the overall IT environment continues to scale and improve. You will handle complex troubleshooting challenges, manage and optimize our internal systems, and drive impactful projects that enhance productivity across the organization. Your work will span daily operational excellence, pro-active maintenance, deployment of new solutions and continuous improvement initiatives. You will also support business teams as a technical consultant, helping design and deliver solutions that align with operational needs and long-term goals. If you thrive at the intersection of technical depth, service excellence and project execution, this role offers the opportunity to influence our IT vision, elevate our standards and deliver meaningful impact in a fast-moving environment. 📍 Location: Paris What you will do User Support and Technical Assistance - You will provide high-quality technical support to users through email, messaging services and in-person interactions. - You will identify, analyze and resolve hardware and software issues across operating systems, applications and devices. - You will register, track and follow up on incident tickets while maintaining clear communication with users throughout the resolution process. - You will also train and guide users on applications, hardware and best practices to ensure they can work efficiently. Systems Management and Equipment Operations - You will install, configure and update computers as well as IT and videoconferencing equipment. - You will manage shipments and returns of devices both locally and internationally while keeping accurate stock and inventory records

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