SVP, Chief Communications Officer

Your work-authorization answers for this form, ready to paste. Free.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is becoming a global hybrid transportation platform. More people than ever are making Lyft part of their everyday lives, and we're building on a strong foundation to get there. That work spans Europe through Freenow and our expanded presence in London, autonomous vehicle operations through Flexdrive, and a growing network of partnerships. As our CEO has said, "the opportunity ahead is massive, and we're just getting started." As our senior-most communications leader, you'll own how that story is told to every audience: riders, drivers, employees, investors, policymakers, partners, and the media. Reporting directly to the CEO and serving on the executive leadership team, you'll lead a seasoned organization spanning Corporate, Product, Consumer, Brand Communications, Policy Communications, Content, and Social, with teams in the U.S. and Europe and full ownership of the function’s budget and resources. You'll set the enterprise narrative, guide the company through the moments that matter most, and act as a trusted counselor to the CEO, the executive team, and the board. Responsibilities: Define and steward Lyft's corporate, consumer, and technology narratives so every launch, partnership, and milestone ladders up to a clear and differentiated story Serve as a strategic advisor to the CEO and executive team on reputation, positioning, and stakeholder impact, and shape the CEO's external voice across media, industry stages, and investor forums Anticipate emerging reputation risks and lead the company through complex, high-visibility issues with speed, clarity, and sound judgment Build deep, trusted relationships with top-tier journalists, editors, and influencers to shape how the market understands Lyft's vision, progress, and impact Partner with Marketing and Product to bring new products, services, and partnerships to market through integrated campaigns that drive awareness and preference Partner with Investor Relations, Policy, and Legal to keep financial, regulatory, and public narratives aligned, including partnership on the company’s disclosure process. Shape Lyft’s policy and social impact narrative in partnership with Policy teams, supporting the company’s positions with regulators, legislators, and community stakeholders across our markets Build owned content and storytelling programs, including human-interest storytelling and answer-engine (AI) discoverability, so Lyft’s story is discoverable where people search Lead, develop, and retain a senior, high-performing communications organization, setting a high bar for craft and a culture of learning from both wins and misses Own the communications budget and headcount, allocating resources against the company’s highest-priority narratives and moments Define the metrics that matter for reputation and communications impact, and use them to guide investment and strategy Champion the adoption of AI across the communications function, including AI-powered media monitoring, sentiment analysis, and content development, to increase speed, insight, and scale Experience: Extensive senior communications leadership spanning corporate and consumer, including experience leading the function or serving as the top communications advisor to a CEO Experience leading a global team and owning a function-level budget Track record at technology or tech-enabled consumer companies operating in competitive, high-scrutiny industries Experience with consumer brands where sentiment shifts quickly, with a strong read on cultural, social, and public trends Experience with policy or regulatory communications in a highly regulated or politically scrutinized industry strongly preferred Demonstrated ability to build narratives that align with company strategy and move audiences Proven judgment leading through crise

Get roles like this in your inbox.