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Staff Product Manager, Business Travel
Lyft · New York, NY
senior yrs
Apply on greenhouse →At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative, strategic, and analytical skills to drive forward a best-in-class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry.
Business travel is one of Lyft's largest and most durable growth opportunities: every business traveler is a high-frequency, high-value rider, and every company that adopts Lyft brings hundreds more along with it. The Business Travel team owns how Lyft wins them both. We bring new business riders and the organizations they work for to Lyft, and we earn their loyalty: how a traveler or a company discovers Lyft for work, signs up, takes a first business ride, and makes Lyft the default for every trip that follows. Our surface spans the full funnel across two motions at once, the individual business traveler and the managed company account, from acquisition and onboarding through activation, habit formation, and long-term engagement, across airports, daily commutes, and every market we serve.
We're seeking a Staff Product Manager to drive growth for Business Travel: own how new business riders and the companies they work for find, try, and standardize on Lyft for work. You will define the growth strategy across the full funnel and both motions, stand up the loops, partnerships, and integrations that open new acquisition channels, and partner with marketing, sales, engineering, design, and data science to convert demand into first business rides and first rides into durable habits. This is an individual-contributor leadership role: you set the strategy and the bar, and you move the organization through influence, evidence, and craft rather than headcount.
Responsibilities:
• Define the full-funnel growth strategy for business travel across acquisition, activation, and engagement, spanning both organic business travelers and managed company accounts. Set the north-star metric and the segment-level targets that anchor how the team prioritizes.
• Own new-user acquisition for business travel. Drive the strategy across self-serve enrollment, paid, organic, referral, and partner channels, for both individual travelers signing up for a business profile and companies adopting Lyft for their teams. Size each channel, instrument it cleanly, and hold it to a defensible cost and quality bar.
• Drive onboarding, activation, and first value. Architect the path from signup and account setup through first business ride and the moment a traveler or an admin feels the value. Identify and close drop-off across enrollment, onboarding, and the early lifecycle across both motions.
• Build partnership- and integration-powered channels. Define and stand up the external partnerships and integrations that put Lyft inside the tools business travelers and companies already use: travel booking and expense platforms, corporate card and loyalty programs, airlines, hotels, and HR and finance systems. Productize each integration so a new partner compounds rather than starts from zero.
• Make Lyft the default for work travel. Design the engagement and retention loops that turn new business riders into repeat riders: business rewards, lifecycle messaging, in-app re-engagement, and the mechanics that build frequency and win back high-value occasions like airport trips. Treat stickiness as t
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