Director, Observability Architects (Americas) | USA | Remote

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Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: This is more than just a management role—it’s your chance to build out our practice on the forefront of the observability space. As the Director of Observability Architects (Americas), you’ll set the strategy for market-aligned teams of solution experts who guide Grafana’s customers through onboarding, adoption, and expansion. You will ensure that our customers leverage the full power of our platform to meet their business needs. This is your opportunity to drive tremendous impact, influence product direction, and help set a new industry standard for technical customer success. What You’ll Be Doing: Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region. Be responsible for customer adoption, retention and expansion, owning the ongoing reporting, analysis, and escalation of your team’s engagements. Partner with AMER Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion. Work alongside your team as an executive sponsor for our most important customers to ensure success and bring grounded feedback into your operation. Leveraging advanced AI tooling to the fullest extent, while prioritizing and maintaining human control and contact. Develop, refine, and improve our programs and materials to bring the best experience to our customers. Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences. Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape Work with the team to create and enhance internal and external Grafana content and enablement. What Makes You a Great Fit: 3+ years leading a team, 5+ years in the high tech industry having held customer facing and leadership roles such as TAM Manager, Customer Success Manager, SE Manager, Architect, etc. Experience as a manager-of-managers, and strong leadership coaching skills. Direct experience mentoring, developing people and managing performance over time. In-depth technical knowledge and a desire to retain those skills in a leadership role. Experience in open source or cloud-first/product-led go-to-market programs. Knowledge in the observability space, especially expertise in the Grafana platform and/or competitors’ monitoring/data/visualization products. Strong written and oral communication skills to collaborate with our remote-first internal teams and diverse customer base. Creative problem-solving skills and the ability

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