Senior Customer Intelligence Analyst

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the team The Content Platform & Intelligence team builds the pipelines, tooling, and intelligence that power Roku's global Sports, Live, and VOD experiences. We ingest and enrich partner catalogs at scale, ensure rights-accurate availability, and feed core platform experiences like Search, Browse, and Recommendations. We obsess over metadata quality, reliability, and performance so viewers can seamlessly discover and watch what they love. About the role Roku is seeking a highly analytical and commercially minded Senior Customer Intelligence Analyst to join the team. This role is ideal for a strategic thinker who is passionate about unlocking customer behavior insights and translating them into tangible business impact. You will excel at analyzing data, developing compelling narratives, identifying key opportunities and risks, and presenting clear recommendations that influence strategic decisions and shared roadmaps across the organization. While you will possess a strong technical foundation for data manipulation and analysis, your primary focus will be on delivering high-impact insights and driving business outcomes. You will also champion analytical efficiency, leveraging cutting-edge AI tools to optimize your workflow. This is a unique opportunity to shape customer strategy and contribute to Roku's growth by turning complex data into actionable, decision-ready outputs. For New York Only - The estimated annual salary for this position is between $127,500 - $170,400 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. What you'll be doing • p]:inline" data-streamdown="list-item">Partnering directly with Customer Intelligence and Retention leaders to define key business questions, translate them into analytical problems, and deliver de

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