Analyst, Technical Customer Manager - FSI

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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. Analyst, Technical Customer Manager - FSI Why We Have This Role The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions. How You'll Find Success You will find success by blending exceptional customer and project management skills with a focus on technical platform adoption, renewals, and expansion. You will lead project teams to deliver complex programs within our specific Industry Verticals and Region, ensuring your customers deepen and broaden their usage of the platform. By influencing customers to shape their feedback programs and being resourceful when facing challenges, you will drive leading indicators of success, value realization, and Net ARR growth. How You’ll Grow Master advanced technical implementation: You will develop deep, hands-on expertise in the Qualtrics platform, evolving into a trusted technology advisor who leads medium and large-scale enterprise software implementations. Elevate your executive influence and consulting skills: You will build strong relationships with senior customer program owners and decision-makers, honing your ability to shape strategic feedback programs and guide large, complex organizations through business transformations. Develop commercial and portfolio leadership: By proactively monitoring account health and defining expansion strategies, you will move beyond standard project execution to directly drive portfolio performance, value realization, and account growth. Expand your cross-functional and industry footprint: You will act as the critical bridge collaborating internally with project managers, engineering, account executive and product teams, while deepening your specialized knowledge of significant industry shifts taking place in experience management. Things You'll Do Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle Portfolio Performance: Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities Account Growth & Maturity: Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance Strategic Project Management: Partner with customers to provide expertise leading to the alignmen

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